interiors

at st marys street & wyle cop

TERMS AND CONDITIONS



Please read these Terms and Conditions carefully prior to placing your order with Grajon LTD T/A Interiors at St Marys Street & Interiors at Wyle Cop. Acceptance of your order will be on the understanding that you have read, fully understood and agreed to our Terms and Conditions If you require further clarification of any details therein, please speak to our office manager on 01743 235702.

OUR QUOTATION

Our quotation will be prepared based upon communications between yourself and the Interior Designer /Sales Professional and will be valid for one month from the date of issue. It will be for supply and or installation of goods. Your written acceptance ie email, is acceptable on commencement of the order. Please ensure that you agree with the quote in full as this will act as your order confirmation/ deposit invoice. Please check and notify us of any errors immediately.

CHANGES AND VARIATIONS

In the event of any changes or variations to the initial quotation are made, then the following procedure must be adapted.

You will notify us by email if you need any changes. We will use all reasonable endeavours to accommodate these. If we cannot, the original will be adhered to. Any changes or variations instructed directly to any contractor or supplier will fall outside the contract.

We will notify you of the costings of any changes or variations. No additional work which increases the cost of the quotation will be undertaken until payment has been made pursuant to these Terms and Conditions.

The client accepts that the designers reserve the right to complete the design proposal in accordance with a flexible schedule which shall be subject to circumstances arising which may delay installation for reasons outside of the designers control, to include but not limited to: Receipt of faulty goods and /or defective materials and/or products at any stage. Cancellation and/ or postponement by any associated designers, contractors and manufacturers. Stock availability of any associated materials and/ or products at point of progressing proposal including any unforeseen product discontinuations.

YOUR ORDER

If you choose to accept our quotation the goods will be placed on order upon receipt of your deposit. If there are any aspects of this quotation that are unclear to you, they should be raised prior to acceptance. Although every effort is made by us to ensure recommended components are suitable, it is your responsibility to check with us that all components are in accordance with your requirements.

PAYMENT TERMS

A 50% deposit is required on placing the order.

On notification that goods are due for delivery to us, regardless of whether they are required on site. final settlement of the balance due and owing is required within 14 days of the date of notification of the same. If settlement does not take place within the time, we reserve the right to charge an interest fee at a rate of 4% above the Bank of England base rate from the date the balance is due. In the event that a change or variation has been made pursuant to the clauses above, payment must be made within 14 days of issue of the invoice in this regard.

Please note, not under any circumstances will any part of the 50% deposit be refundable.

Final payment is due prior to delivery / final installation.

Payment cannot be taken on delivery.

If you choose to pay by and have been accepted for an interest free option, the delivery date will be taken as the start date for this agreement.

CANCELLATION POLICY

The cancellation of bespoke orders is not allowed. It is very important to discuss all requirement with the salesperson or designer prior to accepting the quotation and paying the deposit.

Consumer contract regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the goods in our showroom prior to purchase. If the consumer Contract Regulations do apply you can cancel your order by notifying us in writing/ email before delivery or within 14 working days beginning with the delivery date.

Should you wish to return the goods it is your responsibility to take care of them and return them in good order. If we need to collect the items, then a charge will be made of up to 20% of the cost of the items.

INTEREST FREE CREDIT

If for any reason you are unhappy with the way your interest free credit was completed, please contact our customer service department office @interiors 13.com. If we fail to resolve the problem to your satisfaction and you would like to speak an ombudsman, then we can give you contact details for an independent organisation to assist you.

 

COMPLAINTS PROCEEDURE

If you are unhappy with any aspect of your bespoke order, then please get in touch with us straight away by email office@interiors13.com or telephone on 01743235702 or in writing to Interiors at St Marys St. 13 St Marys St. Shrewsbury. Shropshire. SY1 1EQ.

We will come out to your home and investigate the problem and resolve the issue as soon as we are able to. If you remain unhappy following the above step, then we can refer you to an ombudsman who are an independent organisation that provide alternative dispute resolution services.

We cannot accept any returns due to client or representative of clients measuring or specifying error.

RETENTION OF TITLE

In the event that goods are supplied to you then these goods shall be held by you at your risk however any ownership of any goods shall not pass to you until these goods have been paid for in full.

DELIVERY

We will contact you approximately 1 week prior to goods being delivered to us and arrange a mutually convenient date for delivery/collection. Every effort will be made to deliver your goods on time, however under no circumstances will refunds be given if delays beyond our control are incurred.

Please ensure that necessary access is available for safe delivery and remove any delicate objects in preparation. Please check all products and installations before signing for them. Any defects, damages of shortfalls must be reported to Grajon LTD, by you or your appointed agent immediately. After delivery we will not be held responsible for any damaged goods.

Although every effort is made by us to ensure all recommended products are suitable for your requirements it is your own responsibility to ensure that the products are suitable for your requirements. It is your responsibility to make sure you have consulted with the designer to ensure that upholstery and furniture items will fit into your home. If you decide to collect your order from us personally you will be required to sign a collection note at the time and will be fully responsible for the safe transportation of the goods from that point.

FITTING

Fitting costs in circumstances where sub-contractors are required e.g. decorators, these are payable on the terms agreed by you and the contractor. These contractors are solely responsible for their work. Any issues arising from their work should be raised with the contractor.

STORAGE

Once goods arrive with us, they should be collected or delivered on a mutually convenient date within 2 weeks of arrival. We reserve the right to charge a storage fee after this 2-week period.

SPECIFICATION AND COLOUR

All colours show on our website, brochures, digital images and paint charts are for guidance only and exact shades cannot be guaranteed from this.

 

FABRICS

All fabrics are susceptible to fading if exposed to strong or naturel light for prolonged periods. Silk by its nature is particularly susceptible and will fade and eventually rot if exposed to direct light, naturel or artificial. All curtains will be made with lightproof linings, but this cannot protect the exposed edges. We are unable to accept liability for fading under any circumstances.

We would also like to draw your attention to the fact that where fabrics are subject to variations in atmospheric conditions shrinking and /or dropping can occur in situ which we cannot be held responsible for. 

Velvet Fabric

Velvet is always specified at customer’s own risk. By its nature, this fabric is prone to crushing and shading. It is an inherent part of its nature, and we cannot be held responsible for any detrimental effect this has over time. Velvet is vulnerable to marks and spills and must be treated with care.

Fabrics with a high wool content are prone to milling and pilling. The pile can shed considerably for the first few months and may continue to do so over time. We cannot take responsibility for this naturel process.

Fabric purchased by client cannot be returned for any reason once it has been cut. Please ensure that all fabric is checked by you, your curtain maker or upholsterer or any other 3rd party in receipt of the fabric. Please be aware fabric can often show a fault in the colour, the dying process, the printing, the weave. In some cases, this is a natural part of the fabrics construction and not classed as a fault. You must check for any of these issues before cutting / using.

We do not make curtains, re upholster furniture or supply new furniture in fabric not purchased from Grajon LTD.

PRICING

Grajon LTD reserves the right to revise prices at any time without notice. If a product is listed at the incorrect price due to a printing or oversight error, we have the right to refuse orders placed prior to contract. This applies to items on our website, goods displayed in the shops, prices in our pattern books and any other situation where a price is stated.

DESIGN FEES

We reserve the right to charge a design fee per room specified and an ongoing hourly rate for all consultations. This will be stated in the quotation.

Initial fact finding visit £50.

Our design fees are £150 inc. vat per room. This will include a look book. digital room layout, list of items included in the scheme and samples.

Our Hourly rate for time spent on a project including travelling time, liaising with third parties, design, sourcing, installation is £25 inc. Vat.

We work with our own team of professional curtain makers, furniture makers and re upholsterers. If we are required to liaise with contractors and third parties on the client’s request, we reserve the right to charge for the time at £25 per hour as stated above.

If we liaise with third parties at the request of the client under no circumstances will we have any responsibility for the quality of service, work or product supplied.

We reserve the right to charge mileage on jobs outside 15-mile radius of SY1 1EQ at 90 pence per mile.  Accommodation and transport will be charged for where applicable. Details to be agreed in quotation.

GUARUNTEE

When supplied for domestic household only the frames of our bespoke sofas and chairs carry a 25-year guarantee.

The guarantee starts from the date of delivery and offers cover against manufacturing defects on the construction of the frame and springs. Stitching on the items is covered by a 2-year guarantee.

Installation of curtains including the tracks and fittings carry a 2-year guarantee.

There are items we cannot cover by a guarantee. For example, deliberate damage or use in a commercial situation.

We cannot guarantee fabrics due to wear and tear in individual circumstances.

As a consumer you have rights to certain things with regards to defective goods and these guarantees are given in addition to and not in substitution to your statutory rights.

USE OF INFORMATION

All schemes designed and generated by us remain the property of Grajon LTD.

DISPUTE RESOLUTION

The law of England and Wales is the applicable law. If either party requires that any dispute or difference shall be referred to arbitration in accordance with this agreement, then the requiring party shall give notice to the other to such effect and the dispute is referred to arbitration.

EXCLUSION LIABILITY

Grajon LTD exclude all liability and responsibility for any uninsured loss or damage that may result to you or a third party in connection with the supply and installation of goods.

Grajon Ltd has limited liability insurance to be able to work on site.

FORCE MAJEURE

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from causes that are beyond our control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism or war, government action, epidemic, pandemic or natural disaster or any other event beyond our control.

PHOTOGRAPHING COMPLETED WORK

The client must agree to allow the designer to photograph the project through all the stages of works and after the project. If photographs are used for business publicity reasons like posting online, on social media or for marketing and advertising the clients name or address will not be published. Nor any images that can suggest the location of the property.

82 Wyle Cop, Shrewsbury, SY1 1UT

13 St Mary’s St, Shrewsbury SY1 1EQ

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